Webinar: Small and Specialist Providers - Building Transparency and Accountability in Complaint Handling

Student Experience & Satisfaction
Written By Dr Alex Bols, Deputy CEO, GuildHE
An illustration of a negative complaint to suggest complaint handling in small and specialist institutions.

In this session, delivered as part of HE Professional’s 2023 Student Complaints Action Day, Dr Alex Bols (Deputy CEO, GuildHE) explores the distinct challenges on demonstrating fair review and investigation processes in small institutions; assesses how clear and transparent process design should be utilised to reach robust outcomes that command trust from students; and considers next steps for supporting independent complaint management in small and specialist institutions.

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