Student Experience & Satisfaction Haylee Fuller, Head of Appeals Complaints & Conduct Office, Queen Mary University of London Student Experience & Satisfaction Haylee Fuller, Head of Appeals Complaints & Conduct Office, Queen Mary University of London

Webinar: Unprecedented Demand and Limited Resources - Enhancing Internal Processes on Complex Case Management

What does an efficient and responsive case management team look like when handling growing volumes of complex cases? This session explores practical approaches on team structure, management, student engagement and reporting.

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